GENERAL PROVISIONS

The website www.maresplast.hr is owned by the company MAREŠPLAST d.o.o., Franje Blažinca 10, Kozinščak. The use of services and content of the website is governed by these Terms of Use.

The terms of use prescribe conditions and rules for end users and refer to the use of the maresplast.hr website. By using the website, end users declare that they agree with the General Terms and Conditions of Business and Use and agree to use the website in accordance with them.

All materials on the www.maresplast.hr website are the intellectual property of MAREŠPLAST d.o.o. and can only be used with the express permission of the copyright holder and trademark and/or design rights holder.

The user can send his inquiries and comments in writing, by post or e-mail, and MAREŠPLAST d.o.o. will send a written answer by post or e-mail within the legal deadline.

BASIC TERMS

In terms of these conditions of sale, a customer is a natural or legal person who orders at least one product through the website www.maresplast.hr, fills in the required information and pays for the ordered product.

If information about a legal person is entered in the buyer's data, then the buyer is considered a legal entity, and the natural person whose data is entered is considered the authorized person of the buyer.

PERSONAL DATA AND BUSINESS CAPACITY

For a valid product order, the person completing the order must be over 18 years of age (business capacity).

The customer is responsible for the accuracy and completeness of the data entered during registration.

PROTECTION OF PERSONAL DATA

Personal data is considered to be your identification data: name and surname, e-mail address, home address and telephone number, i.e. data that are not otherwise publicly available, and which MAREŠPLAST d.o.o. learns about during your use of the Internet store.

MAREŠPLAST d.o.o. undertakes to use your personal data only for identification purposes when using the Internet store, in order to enable you to use all the options they provide, and will keep them confidential, i.e. will not distribute, publish, or give them to third parties for use nor make them available to any third party in any other way without your prior consent.

STATEMENT ON THE PROTECTION AND COLLECTION OF PERSONAL DATA AND THEIR USE

MAREŠPLAST d.o.o. undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the use of the collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of MAREŠPLAST d.o.o. and business partners are responsible for respecting the principles of privacy protection.

ELECTRONIC COMMUNICATION

By visiting the pages of our online store, you are communicating electronically. You hereby accept that all agreements, notices, announcements and other content delivered to you electronically meet the legal framework as if they were made in writing.

PRICE

MAREŠPLAST d.o.o. undertakes to clearly, visibly and legibly highlight the amount of the retail price in accordance with Article 7 of the Consumer Protection Act (Official Gazette 41/14).

MAREŠPLAST d.o.o. will periodically, in accordance with its decision, put certain products on special sale at a price lower than the price of those products in regular sale, and also undertakes to clearly and legibly mark and indicate the duration of the special sale.

After the expiry of the promotional sale, the company MAREŠPLAST d.o.o. will not accept orders according to the conditions related to the expired promotional sale.

PRODUCT INFORMATION

Product information is provided here solely for informational and educational purposes, and does not include all necessary precautions, as well as their mode of action, possible interactions and consequences of their use. The purpose of this information is not to provide medical advice, prescribe therapy, make a diagnosis or provide instructions on the use of individual products, nor to promote individual products as such.

The portions of these pages that discuss diseases, ailments and conditions do not contain complete medical information and are intended as a supplement to, and not as a substitute for, the expertise, knowledge and skill of medical assessment or as a recommendation for any particular treatment program. Information contained on this website should not be used to diagnose or treat a health problem or disease without consulting a qualified medical professional.

We do not assume any responsibility for how you will use the information on our pages. You use all information obtained from these pages as well as via e-mail or telephone at your own risk. Users assume responsibility for any damage that is a consequence of their activities that are not in accordance with the above, as well as for any other type of damage that could result from it.

Product photos are illustrative in nature and do not always have to correspond in all details to the products that are the subject of the order. In the event of a discrepancy between the product shown in the photo and the delivered product, it is not a product defect.

Product information (product description, price, etc.) displayed on www.maresplast.hr is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc.

The subject of the order can only be products for which it is indicated in the order that they are available in the warehouse and products that are not available in the warehouse, but can be delivered within 7 working days, not including Saturday.

PRODUCT AVAILABILITY

Due to the large number of orders that are submitted at the same time on www.maresplast.hr, it may happen that the information on product availability is not the same as the state in the warehouse.

If the ordered product is not available in the warehouse, MAREŠPLAST d.o.o. will inform the customer that the product is currently unavailable, the time frame within which the product is available, and at the same time offer the possibility of purchasing an alternative product from www.maresplast.hr that is available for delivery and which, according to its characteristics, is closest to the undeliverable product.

ORDER AND MOMENT OF CONTRACT CONCLUSION

Products are ordered by selecting, using the menu and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.

Payment for ordered products can be made in the following ways:

Card payment

Cash on delivery

By general payment / wire transfer / e-banking

At the moment when the order is received, MAREŠPLAST d.o.o. will notify the customer electronically in the form of an e-mail that the order has been received, i.e. that the product has been successfully ordered.

If you do not receive the notification from the previous paragraph, it is recommended to check:

• whether the message is in the Junk/Spam folder
• is the mailbox full
• whether the items are in the basket, and if they are not, it is necessary to repeat the ordering process

After the shipment has been picked up by the delivery service, the customer will be notified by e-mail that the shipment has been sent.

In case of payment by e-banking and general payment, the contract is considered concluded at the moment when MAREŠPLAST d.o.o. receives confirmation that the order amount has been paid.

If the product is ordered, and e-banking or general payment is chosen as the payment method, MAREŠPLAST d.o.o. undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, MAREŠPLAST d.o.o. does not guarantee the availability of the product.

The cost of postage is not included in the price of the product.

If payment by e-banking or general payment order is chosen as the form of payment, and MAREŠPLAST d.o.o. does not have the ordered product due to a lack of goods in the warehouse, the customer will be informed about this within an appropriate period and MAREŠPLAST d.o.o. will issue a refund in agreement with the customer of paid funds.

In the case of the above-mentioned payment, the customer is responsible and bears the risk for the accuracy and truthfulness of the data provided, given that MAREŠPLAST d.o.o. will refund the funds in accordance with the data provided.

DELIVERY

Products can be ordered for delivery in the territory of the Republic of Croatia, according to the conditions that apply to each delivery area.

MAREŠPLAST d.o.o.. se obavezuje isporučiti naručeni proizvod u roku od 15 dana -> UPITNO od dana sklapanja ugovora.

Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service.

If the product sent to the customer or the recipient is returned to MAREŠPLAST d.o.o. because the delivery service failed to deliver, the customer will be notified by e-mail and will be offered the option of sending it again.

UNILATERAL TERMINATION OF THE AGREEMENT

You can unilaterally terminate the contract within 14 days without giving a reason.

Da biste mogli ostvariti pravo na jednostrani raskid ovoga Ugovora, morate nas obavijestiti o svojoj odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom elektroničkom poštom na adresu  info@maresplast.hr , u kojoj ćete navesti svoje ime i prezime, adresu, broj telefona, telefaksa ili adresu elektroničke pošte, a možete koristiti i predloženi primjer obrasca za jednostrani raskid ugovora.

EXAMPLE OF A FORM FOR UNILATERAL TERMINATION OF THE CONTRACT

Name, surname and address of the consumer ____________________

Prima: MAREŠPLAST d.o.o.. Franje Blažinca 10, Kozinščak,01/350 – 085,  info@maresplast.hr

Ja _____________________ ovim izjavljujem da jednostrano raskidam Ugovor o prodaji sljedeće robe_________________    , naručene/primljene dana ______________________

signature of the consumer (only if this form is filled out on paper)

Date:

We will send you the confirmation of receipt of the statement or the form for unilateral termination of the contract, without delay, by e-mail.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen a different type of delivery and which is not the cheapest standard delivery that we have offered,

The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, that is, to the person we are authorized to receive the goods, before the expiry of the aforementioned period.

Izravne troškove povrata robe morate snositi sami. -> UPITNO

You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods

The consumer does not have the right to unilaterally terminate the contract if:

- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were opened after delivery

- the subject of the contract is easily perishable goods or goods that quickly expire

MATERIAL DEFECTS OF PRODUCTS AND COMPLAINTS

If the buyer notices the material defects of the delivered product provided for in Article 401 of the Law on Obligations and for which the Seller is responsible under Article 400 of the Law on Obligations, the buyer can, according to Article 410 of the same law:

1) require the seller to remove the defect,

2) require the seller to hand over another item without defects,

3) declare that he is terminating the contract (according to Article 412 of the Law on Obligations - if he previously gave the seller a subsequent appropriate deadline for the fulfillment of the contract. The buyer can also terminate the contract without leaving a subsequent deadline if the seller, after notifying him of the defects, informed him that he would not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even at a later date, as well as in the case where the buyer cannot achieve the purpose for which he concluded the contract due to the seller's delay).

Ako prodavatelj u naknadnom roku ne ispuni ugovor, on se raskida po samom zakonu, ali ga kupac može održati ako bez odgađanja izjavi prodavatelju da ugovor održava na snazi.

The same applies in the case of performance with a lack of obligation, where performance within a certain period is an essential component of the contract.

The buyer loses the right to terminate the contract due to lack of items when it is impossible to return the item or return it in the condition in which he received it.

However, the buyer can terminate the contract due to a defect in the item if the item is completely or partially destroyed or damaged due to a defect that justifies the termination of the contract, or due to an event that does not originate from him or from any person for whom he is responsible.

The same applies if the item is completely or partially destroyed or damaged during the fulfillment of the buyer's obligation to inspect the item, or if the buyer used up or changed a part of the item in the course of its regular use before the defect was discovered, and if the damage or change is meaningless.

The buyer who, due to the inability to return the item or to return it in the condition in which he received it, has lost the right to terminate the contract, retains the other rights granted by law due to the existence of some defect.

After the buyer sends a written notice to the seller to the e-mail address marijana.taljic@gmail.com and if it is determined that the complaint is justified, MAREŠPLAST d.o.o. will remove the defect in accordance with the agreement with the buyer.

The return to the seller of a product with a perceived defect is realized by the buyer at the seller's expense.

All the goods we sell are properly stored in their original packaging.

Rok trajanja koji je označen na ambalaži vrijedi jedino ako se ispravno skladišti, kako je označeno na deklaraciji. Svi proizvodi se mogu razlikovati u boji, mirisu i konzistenciji, ovisno o usjevu. -> UPITNO

Kod svih biljnih ulja nakon nekog vremena postoji mogućnost mirisa užeglosti zbog tankog sloja ulja koji ostaje na čepu ili navoju boce prilikom korištanja. Taj miris ne označava užeglost cjelokupnog sadržaja boce. Molimo ako osjetite miris užeglosti, izlijte malu koičinu biljnog ulja u čistu staklenu čašu i tada provjerite da li je ulje oksidiralo.  -> UPITNO